You are here: Visualware Home » Support Request Form  

To help us serve you better please use the form below for product support, license key requests or customer service requests. Thank you.

1. Product and System Information
    Product Name:
    Product Version:
    OS and Version
    Java Version

    It is recommended that you keep the Java VM up to date by installing the latest version available. To download and install the latest J2SE (Java 2 Platform, Standard Edition) JRE, please see http://www.java.com/en/download/index.jsp.

    To check if you already have Sun's JVM installed, or to find the version number:

  • Go to http://java.com/en/download/help/testvm.xml, or

    •
  • Open a command prompt and type java -version [enter]. If Sun's JVM is present it will give you a version number.
    • For questions regarding any product, please check the download page to be sure you are using the latest version. Minor updates (i.e. v2.1 to 2.2) are free to licensed users, major updates (i.e. v2.x to 3.x) are available to licensed users at a discount.
2. Detailed problem description
    Technical problem report: Include any error messages, the point at which the error occurs, etc.


    Product related questions:


    License key related questions: If you have lost your product license key(s) please indicate the name and email address used to place the order:


    Any other information:
3. User Information
    Name:
    Company:
    Email:
    Telephone:
    Product License Key/Order ID:
    If you are evaluating a product for purchase please indicate 'Trial' above for your license key/order ID.